The Emergency Dispatch Center is the central dispatch facility to contact for Palmer Police and Fire Dispatching through the 911 system for the Matanuska-Susitna Borough, and is staffed by 6 Police/Emergency Dispatchers and one Communications Supervisor. Dispatchers are a professional and efficient group of dedicated people who serve as the main link between our community and public safety services.
The Palmer EDC dispatches Palmer Police Department and Palmer Fire Department for the 5 square miles of city jurisdiction; serving a population of 7209 residents. In 2018, the Palmer Dispatch Center handled 10,447 calls for service.
The photo depicts some of the dispatch consoles used in the EDC. When the center is fully staffed, two emergency dispatchers each work a twelve-hour shift; providing the center with dual coverage between the hours of Noon and Midnight. The EDC monitors and transmits on 4 radio frequencies and has enhanced 911 capabilities which are tied into the Alaska Public Safety Information Network (APSIN). The Palmer Police Department is the Secondary P.S.A.P. (Public Safety Answering Point) for the Matanuska Borough.